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Troubleshooting - Data Transfer from Amazon S3 Glacier Vaults to Amazon S3
Problem: Transfer workflow has not progressed after 14 hoursProblem: Transfer workflow must be stopped

Troubleshooting

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This section provides troubleshooting instructions for deploying and using the solution.

If these instructions don’t address your issue, see the Contact AWS Support section for instructions on opening an Support case for this solution.

Problem: Transfer workflow has not progressed after 14 hours

Your transfer workflow has been launched for more than 14 hours, but the Downloaded count on the CloudWatch dashboard has not increased.

Resolution

  1. Sign in to the Step Functions console.

  2. Under State machines, select the state machine called OrchestratorStateMachine$CFN_ID and choose View Details.

  3. Select the most recent execution and choose View details.

  4. Note failures. If the workflow is still running the InventoryRetrieval workflow, there might be an issue with the Amazon S3 Glacier service generating the inventory file. Contact Support if you have an AWS Developer Support plan or above.

Problem: Transfer workflow must be stopped

Your transfer workflow is ongoing, but you want to stop it.

Resolution

  1. Follow steps 1–3 in Problem: Transfer workflow has not progressed after 14 hours.

  2. Under Actions, choose Stop execution.

  3. If you plan to resume the transfer workflow later, find the workflow_run value from the Execution Input and Output tab on this page. You need this value to resume the workflow.

    Note

    After you stop the execution, no new archives are requested from the Amazon S3 Glacier service. The archives that were already requested will download. These downloads take 4–8 hours to complete.

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