Flag the presence or absence of specific sentiments detected in your Call Analytics transcription output.
Rules using SentimentFilter are designed to match:
-
The presence or absence of a positive sentiment felt by the customer, agent, or both at specified points in the call
-
The presence or absence of a negative sentiment felt by the customer, agent, or both at specified points in the call
-
The presence or absence of a neutral sentiment felt by the customer, agent, or both at specified points in the call
-
The presence or absence of a mixed sentiment felt by the customer, the agent, or both at specified points in the call
See Rule criteria for post-call categories for usage examples.
Contents
- Sentiments
-
Specify the sentiments that you want to flag.
Type: Array of strings
Array Members: Fixed number of 1 item.
Valid Values:
POSITIVE | NEGATIVE | NEUTRAL | MIXEDRequired: Yes
- AbsoluteTimeRange
-
Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified sentiments. See AbsoluteTimeRange for more detail.
Type: AbsoluteTimeRange object
Required: No
- Negate
-
Set to
TRUEto flag the sentiments that you didn't include in your request. Set toFALSEto flag the sentiments that you specified in your request.Type: Boolean
Required: No
- ParticipantRole
-
Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.
Type: String
Valid Values:
AGENT | CUSTOMERRequired: No
- RelativeTimeRange
-
Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified sentiments. See RelativeTimeRange for more detail.
Type: RelativeTimeRange object
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
