Rule
A rule is a set of criteria that you can specify to flag an attribute in your Call Analytics output. Rules define a Call Analytics category.
Rules can include these parameters: InterruptionFilter, NonTalkTimeFilter, SentimentFilter, and TranscriptFilter.
To learn more about Call Analytics rules and categories, see Creating categories for post-call transcriptions and Creating categories for real-time transcriptions.
To learn more about Call Analytics, see Analyzing call center audio with Call Analytics.
Contents
Important
This data type is a UNION, so only one of the following members can be specified when used or returned.
- InterruptionFilter
-
Flag the presence or absence of interruptions in your Call Analytics transcription output. Refer to InterruptionFilter for more detail.
Type: InterruptionFilter object
Required: No
- NonTalkTimeFilter
-
Flag the presence or absence of periods of silence in your Call Analytics transcription output. Refer to NonTalkTimeFilter for more detail.
Type: NonTalkTimeFilter object
Required: No
- SentimentFilter
-
Flag the presence or absence of specific sentiments in your Call Analytics transcription output. Refer to SentimentFilter for more detail.
Type: SentimentFilter object
Required: No
- TranscriptFilter
-
Flag the presence or absence of specific words or phrases in your Call Analytics transcription output. Refer to TranscriptFilter for more detail.
Type: TranscriptFilter object
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
