[OA.TI.1] Communicate work flow and goals between teams and stakeholders

Category: FOUNDATIONAL

When operating in a DevOps model, many small teams work together to deliver business outcomes to customers. Working in this way requires effective interteam communication and collaboration, as any miscommunication or delay can impact the speed and quality of delivering products.

One way to achieve this is by regularly sharing ongoing work, roadmaps, and team goals with key stakeholders and other teams. By externalizing this information, teams can improve visibility across the organization. This helps teams understand how their work impacts others and the overall business goals.

Teams can use work tracking tools that promote a more agile, adaptive approach, such as Scrum or Kanban boards, and dashboards to make their work, priorities, and key metrics visible to others in the organization. Make these tools easily accessible, either through physical displays or digital platforms, to promote alignment with business objectives. Regularly review the flow of work to identify bottlenecks, areas for improvement, and opportunities to optimize the process.