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AgentInfo - Amazon Connect
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AgentInfo

Information about the agent who accepted the contact.

Contents

AgentPauseDurationInSeconds

Agent pause duration for a contact in seconds.

Type: Integer

Valid Range: Minimum value of 0.

Required: No

Capabilities

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

Type: ParticipantCapabilities object

Required: No

ConnectedToAgentTimestamp

The timestamp when the contact was connected to the agent.

Type: Timestamp

Required: No

DeviceInfo

Information regarding Agent’s device.

Type: DeviceInfo object

Required: No

HierarchyGroups

The agent hierarchy groups for the agent.

Type: HierarchyGroups object

Required: No

Id

The identifier of the agent who accepted the contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

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