Before installing the AWS Service Management Connector for
Atlassian's Jira Service Management Cloud, you must have an AWS account
and an Atlassian site with Jira
Service Management pre-installed
AWS prerequisites
To start, use the following integrations:
-
Service Catalog
You need an AWS account to configure your AWS portfolios and products. For details, refer to Setting up for Service Catalog.
-
AWS Security Hub
You must enable the service in all Regions and accounts where you want to sync Findings. For details, refer to Setting up Security Hub. We recommend you connect Jira Service Management with the primary (main) AWS account for AWS Security Hub. For more information, refer to Managing administrator and member accounts.
-
AWS Systems Manager Incident Manager
You must enable Incident Manager in all AWS Regions and accounts from which you want to sync incidents. For more information, refer to AWS Systems Manager Incident Manager.
-
AWS Systems Manager Automation with the Connector
This feature requires no setup in AWS. AWS provides a number of automation documents (runbooks). If you want additional runbooks, you can retrieve them in the Connector. For more information, see Creating your own runbooks in the AWS Systems Manager user guide.
-
Support with the Connector
Your account must have a Business or Enterprise Support plan to use support integration with the Connector.
Jira Service Management Cloud
prerequisites
In addition to the AWS account, you must have an existing Jira
Project, or create a new Project. The initial installation should
occur in either an enterprise sandbox or a Atlassian Jira Service Management
The Jira administrator must have the Admin role to install the Connector for Jira Service Management Cloud.
For details about Jira Service Management agent onboarding, refer
to the Quick Start Guide
