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Edit a user - Amazon Connect Customer

Edit a user

When you choose a user from the User management page, the user detail page opens. The detail page organizes settings into sections, including User information, Routing profile, and Phone configuration. To edit a section, choose Edit in the section header.

The following image shows the user detail page with its configuration sections.

The user detail page showing configuration sections with Edit buttons.

Depending on the setting, the edit experience differs:

  • Dialog-based settings: For user information, routing profile, phone configuration, and hierarchy, choose Edit in the section header to open a dialog where you can update the settings.

    The Edit phone configuration dialog showing phone type and settings for soft phone or desk phone.

  • Page-based settings: For contact handling and proficiencies, choose Edit in the section header to navigate to a dedicated page where you can configure the settings directly.

    The contact handling page showing channel-level auto-accept and After Contact Work timeout settings.

After making your changes, choose Save.