View AWS Health dashboard
Note
To view the the AWS Health dashboard, you must use the role x_126749_aws_sc.health_dashboard_viewer.
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Log in to your ServiceNow instance in the fulfiller (standard) view.
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In the search box, enter
AWS Service Management Connector. -
Choose AWS Health and then Dashboards.
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At the top-right, select your account from the Select an AWS account dropdown list. The following four tabs are available:
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Open and recent issues (opens by default) displays health events that were updated within the past seven days. Choose an event to display its details and a list of affected resources.
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Scheduled changes displays future health events with start times after the current date and time.
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Other notifications displays health events that were updated within the past seven days.
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Event log displays all health events for the selected AWS account.
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View AWS Health incidents
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Log in to your ServiceNow instance in the fulfiller (standard) view.
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In the navigator, enter
AWS Service Management Connector. -
Under AWS Health, choose AWS Health Incidents.
View AWS Health change requests
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Log in to your ServiceNow instance in the fulfiller (standard) view.
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In the navigator, enter
AWS Service Management Connector. -
Under AWS Health, choose AWS Health Requests.
Manually create an AWS Health incident
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Log in to your ServiceNow instance in the fulfiller (standard) view.
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In the navigator, enter
AWS Service Management Connector. -
Choose AWS Health and then Dashboards.
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Choose an event that doesn't already have an incident linked to it.
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Choose Create a New Incident. You are redirected to the new-incident form, which has prefilled data fields for the selected health event.
Manually create an AWS Health change
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Log in to your ServiceNow instance in the fulfiller (standard) view.
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In the navigator, enter
AWS Service Management Connector. -
Choose AWS Health and then Dashboards.
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Choose an event that doesn't already have a change linked to it.
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Choose Create a New Change. You are redirected to the new-incident form, which has prefilled data fields for the selected health event.
Validate the automatic creation of AWS Health incidents and changes
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Log in to your ServiceNow instance in the fulfiller (standard) view.
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In the navigator, enter
AWS Service Management Connector. -
Navigate to AWS Health system properties, and enable automatic creation for health event types.
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Generate new health events, and then sync AWS Health.
