Configuring ServiceNow
This section shows you how to synchronize AWS Health events with ServiceNow.
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In the ServiceNow filter navigator in the fulfiller (stand user interface) view, enter
AWS Service Management Connector. Choose System Properties and then AWS Health.
Configure the SQS name created by the CloudFormation stack. Note that a queue with this name must exist in all Regions defined in any AWS accounts with the AWS Health integration enabled. The default value is AwsServiceManagementConnectorForHealthDashboardQueue.
Note
Unless you change the SQS name in the AWS account, don't change the Amazon SQS name in the ServiceNow scoped app (
AwsServiceManagementConnectorForHealthDashboardQueue).-
Review and modify the following settings as needed:
ServiceNow settings | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Setting | Description | Default value | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SQS queue name | Name of the queue to fetch messages from. Only change this setting if you change the CloudFormation template that creates the queue. | AwsServiceManagementConnectorForHealthDashboardQueue |
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Enable auto-creation for issue and investigation |
Automatically creates a ServiceNow incident for new health events
for issue and investigation types. If this
setting is disabled, users can manually create incidents through the
health dashboard. |
none | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Enable auto-creation for accountNotification |
Automatically creates a ServiceNow change request for new health
events of type accountNotification. If this setting is
disabled, users can manually create change requests through the health
dashboard. |
none | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Enable auto-creation for scheduledChange |
Automatically creates a ServiceNow change request for new health
events of type scheduledChange. If this setting is
disabled, users can manually create change requests through the health
dashboard. |
none | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Assignment group | System ID of the default assignment group, which is the ServiceNow group that automatically assigns incidents and change requests. If this field is blank, no default group is assigned. | none | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Note
The types of change requests are Standard, Normal,
and Emergency, but custom types are also available. The default type is
Standard.
