Troubleshooting - AWS Supply Chain

Troubleshooting

This section contains information about how to troubleshoot work order insights issues that may occur.

Issue Resolution

Work order insights page is blank

  • Make sure data ingestion is complete.

  • Check the data quality tab under Data Lake for missing required entities or any specific errors. For information on required entities for work order insights, see Work Order Insights.

  • Make sure the work order insights configuration is complete. For more information, see Work Orders settings.

A specific column is not displayed under work orders or work order lines

Hover over on any column name and select the three vertical dots. Choose Manage columns and make sure the required column is selected.

Column or field values are not displayed under work orders or work orders insights

  • Make sure the column name has a value in the dataset.

  • Check the data mapping between the source and destination fields in the data lake page. For more information, see Uploading files for the first time.

A column or field is not displayed under Material Summary

  • Make sure the column name has a value in the dataset.

  • Check the data mapping between the source and destination fields in the data lake page. For more information, see Uploading files for the first time.

  • Choose Edit on the material summary page to see if the data entity is enabled to view on the material summary page.