Package software.amazon.awscdk.services.connect

Class CfnRoutingProfile.MediaConcurrencyProperty.Builder

java.lang.Object

software.amazon.awscdk.services.connect.CfnRoutingProfile.MediaConcurrencyProperty.Builder

All Implemented Interfaces:

software.amazon.jsii.Builder<CfnRoutingProfile.MediaConcurrencyProperty>

Enclosing interface:

CfnRoutingProfile.MediaConcurrencyProperty

@Stability(Stable)
public static final class CfnRoutingProfile.MediaConcurrencyProperty.Builder
extends Object
implements software.amazon.jsii.Builder<CfnRoutingProfile.MediaConcurrencyProperty>

A builder for CfnRoutingProfile.MediaConcurrencyProperty

Constructor Summary

Constructors

Constructor	Description
Builder()

Method Summary

Modifier and Type	Method	Description
CfnRoutingProfile.MediaConcurrencyProperty	build()	Builds the configured instance.
CfnRoutingProfile.MediaConcurrencyProperty.Builder	channel(String channel)	Sets the value of CfnRoutingProfile.MediaConcurrencyProperty.getChannel()
CfnRoutingProfile.MediaConcurrencyProperty.Builder	concurrency(Number concurrency)	Sets the value of CfnRoutingProfile.MediaConcurrencyProperty.getConcurrency()
CfnRoutingProfile.MediaConcurrencyProperty.Builder	crossChannelBehavior(IResolvable crossChannelBehavior)	Sets the value of CfnRoutingProfile.MediaConcurrencyProperty.getCrossChannelBehavior()
CfnRoutingProfile.MediaConcurrencyProperty.Builder	crossChannelBehavior(CfnRoutingProfile.CrossChannelBehaviorProperty crossChannelBehavior)	Sets the value of CfnRoutingProfile.MediaConcurrencyProperty.getCrossChannelBehavior()

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Details

Builder

public Builder()

Method Details

channel

@Stability(Stable)
public CfnRoutingProfile.MediaConcurrencyProperty.Builder channel(String channel)

Sets the value of CfnRoutingProfile.MediaConcurrencyProperty.getChannel()

Parameters:

channel - The channels that agents can handle in the Contact Control Panel (CCP). This parameter is required.

Returns:

this

concurrency

@Stability(Stable)
public CfnRoutingProfile.MediaConcurrencyProperty.Builder concurrency(Number concurrency)

Sets the value of CfnRoutingProfile.MediaConcurrencyProperty.getConcurrency()

Parameters:

concurrency - The number of contacts an agent can have on a channel simultaneously. This parameter is required. Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

Returns:

this

crossChannelBehavior

@Stability(Stable)
public CfnRoutingProfile.MediaConcurrencyProperty.Builder crossChannelBehavior(IResolvable crossChannelBehavior)

Sets the value of CfnRoutingProfile.MediaConcurrencyProperty.getCrossChannelBehavior()

Parameters:

crossChannelBehavior - Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Returns:

this

crossChannelBehavior

@Stability(Stable)
public CfnRoutingProfile.MediaConcurrencyProperty.Builder crossChannelBehavior(CfnRoutingProfile.CrossChannelBehaviorProperty crossChannelBehavior)

Sets the value of CfnRoutingProfile.MediaConcurrencyProperty.getCrossChannelBehavior()

Parameters:

crossChannelBehavior - Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Returns:

this

build

@Stability(Stable)
public CfnRoutingProfile.MediaConcurrencyProperty build()

Builds the configured instance.

Specified by:

build in interface software.amazon.jsii.Builder<CfnRoutingProfile.MediaConcurrencyProperty>

Returns:

a new instance of CfnRoutingProfile.MediaConcurrencyProperty

Throws:

NullPointerException - if any required attribute was not provided