aws-cdk-lib.aws_connect.CfnRoutingProfile.MediaConcurrencyProperty

MediaConcurrencyProperty Struct

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Source

Generated code

Type last changed

v2.93.0 · 23 Aug 2023

Example

// The code below shows an example of how to instantiate this type.
// The values are placeholders you should change.
import { aws_connect as connect } from 'aws-cdk-lib';
const mediaConcurrencyProperty: connect.CfnRoutingProfile.MediaConcurrencyProperty = {
  channel: 'channel',
  concurrency: 123,

  // the properties below are optional
  crossChannelBehavior: {
    behaviorType: 'behaviorType',
  },
};

Properties

channelstringchannelstrchannelStringChannelstringChannel*stringrequired#

The channels that agents can handle in the Contact Control Panel (CCP).

concurrencynumberconcurrencyint | floatconcurrencyNumberConcurrencydoubleConcurrency*float64required#

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehaviorIResolvable | CfnRoutingProfile.CrossChannelBehaviorPropertycross_channel_behaviortyping.Union[IResolvable, CrossChannelBehaviorProperty]crossChannelBehaviorIResolvableCrossChannelBehaviorIResolvableCrossChannelBehaviorinterface{}#

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.