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UserData - Amazon Connect

UserData

Data for a user.

Contents

ActiveSlotsByChannel

A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.

Type: String to integer map

Valid Keys: VOICE | CHAT | TASK | EMAIL

Valid Range: Minimum value of 0.

Required: No

AvailableSlotsByChannel

A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.

Type: String to integer map

Valid Keys: VOICE | CHAT | TASK | EMAIL

Valid Range: Minimum value of 0.

Required: No

Contacts

A list of contact reference information.

Type: Array of AgentContactReference objects

Required: No

HierarchyPath

Contains information about the levels of a hierarchy group assigned to a user.

Type: HierarchyPathReference object

Required: No

MaxSlotsByChannel

A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from MediaConcurrency of the RoutingProfile assigned to the agent.

Type: String to integer map

Valid Keys: VOICE | CHAT | TASK | EMAIL

Valid Range: Minimum value of 0.

Required: No

NextStatus

The Next status of the agent.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 127.

Required: No

RoutingProfile

Information about the routing profile that is assigned to the user.

Type: RoutingProfileReference object

Required: No

Status

The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.

Type: AgentStatusReference object

Required: No

User

Information about the user for the data that is returned. It contains the resourceId and ARN of the user.

Type: UserReference object

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

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