Add a chat user interface to your website hosted by Amazon Connect

1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Choose Customize communications widget.

   

2. On the Communications widgets page, choose Add communications widget to begin customizing a new communications widget experience. To edit, delete, or duplicate an existing communications widget, choose from the options under the Actions column, as shown in the following image.

   

3. Enter a Name and Description for the communications widget.

   Note

   The Name must be unique for each communications widget created in an Amazon Connect instance.

4. In the Communications options section, choose how your customers can engage with your widget, and then choose Save and continue. The following image shows options to allow chat and message receipts for customers.

   

5. On the Create communication widget page, choose the widget button styles, and display names and styles.

   As you choose these options, the widget preview updates automatically so that you can see what the experience will look like for your customers.

   

Button styles

1. Choose the colors for the button background by entering hex values (HTML color codes).

2. Choose White or Black for the icon color. The icon color can't be customized.

Widget header

1. Provide values for header message and color, and widget background color.

2. Logo URL: Insert a URL to your logo banner from an Amazon S3 bucket or another online source.

   Note

   The communications widget preview in the customization page will not display the logo if it's from an online source other than an Amazon S3 bucket. However, the logo will be displayed when the customized communications widget is implemented to your page.

   The banner must be in .svg, .jpg or .png format. The image can be 280px (width) by 60px (height). Any image larger than those dimensions will be scaled to fit the 280x60 logo component space.

   1. For instructions about how to upload a file such as your logo banner to S3, see Uploading objects in the Amazon Simple Storage Service User Guide.

   2. Make sure that the image permissions are properly set so that the communications widget has permissions to access the image. For information about how to make a S3 object publicly accessible, see Step 2: Add a bucket policy in the Setting permissions for website access topic.

Chat view

1. Typeface: Use the dropdown to choose the font for the text in the communications widget.

2. • System Message Display Name: Type a new display name to override the default. The default is SYSTEM_MESSAGE.

   • Bot Message Display Name: Type a new display name to override the default. The default is BOT.

   • Text Input Placeholder: Type new placeholder text override the default. The default is Type a message.

   • End Chat Button Text: Type new text to replace the default. The default is End chat.

3. Agent chat bubble color: Choose the colors for the agent's message bubbles by entering hex values (HTML color codes).

4. Customer chat bubble color: Choose the colors for the customer's message bubbles by entering hex values (HTML color codes).

5. Choose Save and continue.

1. Enter the website domains where you want to place the communications widget. Chat loads only on websites that you select in this step.

   Choose Add domain to add up to 50 domains.

   

   Important

   • Double-check that your website URLs are valid and does not contain errors. Include the full URL starting with https://.

   • We recommend using https:// for your production websites and applications.

2. Under Add security for your communications widget, we recommend choosing Yes, and working with your website administrator to set up your web servers to issue JSON Web Tokens (JWTs) for new chat requests. This provides you more control when initiating new chats, including the ability to verify that chat requests sent to Amazon Connect are from authenticated users.

   

   Choosing Yes results in the following:

   • Amazon Connect provides a 44-character security key on the next page that you can use to create JSON Web Tokens (JWTs).

   • Amazon Connect adds a callback function within the communications widget embed script that checks for a JSON Web Token (JWT) when a chat is initiated.

     You must implement the callback function in the embedded snippet, as shown in the following example.

     amazon_connect('authenticate', function(callback) {
       window.fetch('/token').then(res => {
         res.json().then(data => {
           callback(data.data);
         });
       });
     });

   If you choose this option, in the next step you'll get a security key for all chat requests initiated on your websites. Ask your website administrator to set up your web servers to issue JWTs using this security key.

3. Choose Save.