Assign permissions to use third-party applications
Agents need specific security profile permissions to access third-party applications that you have added and associated with your instance. For a list of third-party application permissions and their API names, see List of security profile permissions in Connect Customer.
Note
After you associate an application with an instance, the application can take up to 10 minutes to appear in the Agent Applications section of the Security profiles page.
Applications that you have onboarded to AWS and associated with your Connect Customer instance appear in the Agent Applications section of the Security profiles page. The following image shows an example.
You also need to enable the Access Contact Control Panel permission for third-party apps to appear.
After you assign permissions, see Access third-party applications in the agent workspace.
