Use service-linked roles for outbound campaigns in Amazon Connect

Amazon Connect outbound campaigns uses AWS Identity and Access Management service-linked roles. When an Amazon Connect instance is enabled to use outbound campaigns, it creates a unique service linked role that allows it to perform actions on the Amazon Connect instance.

A service-linked role makes setting up outbound campaigns easier because you don't have to manually add the necessary permissions. Outbound campaigns defines the permissions of its service-linked roles, and unless defined otherwise, only outbound campaigns can assume its roles. The defined permissions include the trust policy and the permissions policy, and that permissions policy cannot be attached to any other IAM entity.

For information about other services that support service-linked roles, see AWS services that work with IAM in the IAM User Guide. Look for the services that have Yes in the Service-Linked Role column. Choose a Yes with a link to view the service-linked role documentation for that service.

Service-linked role permissions for outbound campaigns

Outbound campaigns uses the service-linked role prefixed AWSServiceRoleForConnectCampaigns—Grants outbound campaigns permission to access AWS resources on your behalf.

The AWSServiceRoleForConnectCampaigns service-linked role trusts the following services to assume the role:

The AmazonConnectCampaignsServiceLinkedRolePolicy role permissions policy allows outbound campaigns to complete the following actions on the specified resources. Additional permissions are added for the service-linked role to access the resources:

Permissions for Amazon Connect Customer Profiles will be added to ezCRC template: ConnectCampaignsCustomerProfilesIntegrationAccess.

You must configure permissions to allow an IAM entity (such as a user, group, or role) to create, edit, or delete a service-linked role. For more information, see Service-linked role permissions in the IAM User Guide.

Create a service-linked role for outbound campaigns

You don't need to manually create a service-linked role. When you associate an Amazon Connect instance with outbound campaigns by invoking the StartInstanceOnboardingJob API, outbound campaigns creates the service-linked role for you.

If you delete this service-linked role, and then need to create it again, you can use the same process to recreate the role in your account. When you associate a new Amazon Connect instance with outbound campaigns, Amazon Connect creates the service-linked role for you again.

Edit a service-linked role for outbound campaigns

Outbound campaigns does not allow you to edit the AWSServiceRoleForConnectCampaigns service-linked role. After you create a service-linked role, you cannot change the name of the role because various entities might reference the role. However, you can edit the description of the role using IAM. For more information, see Editing a service-linked role in the IAM User Guide.

Delete a service-linked role for outbound campaigns

If you no longer need outbound campaigns, we recommend that you delete the associated service-linked role. That way you don’t have an unused entity that is not actively monitored or maintained. However, you must clean up the resources for your service-linked role before you can manually delete it.

Supported Regions for outbound campaigns service-linked roles

Outbound campaigns supports using service-linked roles in all of the Regions where the service is available. For more information, see AWS Regions and Endpoints.