Countries that call centers using Amazon Connect can call by default - Amazon Connect
Prefixes that are not allowed by defaultHow to allow calling to additional countriesInstances created in US East, US West, Canada (Central) and AWS GovCloud (US-West)Instances created in Africa (Cape Town) Instances created in Asia Pacific (Seoul) Instances created in Asia Pacific (Singapore)Instances created in Asia Pacific (Sydney)Instances created in Asia Pacific (Tokyo)Instances created in EU (Frankfurt) and EU (London)

Countries that call centers using Amazon Connect can call by default

The Region where your instance is created determines which countries you can call by default.

For a list of all the countries available for outbound calling, see Amazon Connect pricing.

If you already have an instance, the countries that you are allowed to call may be different that those listed in the following sections because we have changed the service quotas over time.

Prefixes that are not allowed by default

UK mobile numbers with the following prefix are not allowed by default:

  • +447

Before you can dial these UK mobile numbers, you must submit a service quota increase request.

Japan mobile numbers with the following prefixes are not allowed by default:

  • +8170, 8180, and 8190

Before you can dial these Japan mobile numbers, you must submit a service quota increase request.

How to allow calling to additional countries

Use the following instructions to allow calling to additional countries, or to limit the countries that you can call from.

  1. Choose Account and billing to go to the pre-populated form in the AWS Support console. You must be signed in to your AWS account to access the form.

  2. For Service, Connect (Number Management) should be selected.

  3. For Category, Country Allowlisting for Outbound Calls should be selected.

  4. Select the required severity.

  5. Choose Next step: Additional information

  6. On the Additional information page:

    1. Enter the subject.

    2. Under Description, list which countries you want to allow calling to, or limit calling from.

  7. Choose Next step: Solve now or contact us.

  8. On the Solve now or contact us page:

    1. Choose the Contact us tab and select your Preferred contact language and your preferred contact method.

  9. Choose Submit.

  10. The Amazon Connect team will review your ticket and get back to you.

Instances created in US East, US West, Canada (Central) and AWS GovCloud (US-West)

You can call the following countries by default:

Instances created in Africa (Cape Town)

You can call the following countries by default:

  • South Africa

  • United Kingdom

  • United States

Instances created in Asia Pacific (Seoul)

You can call the following countries by default:

  • South Korea

  • United Kingdom

  • United States

Instances created in Asia Pacific (Singapore)

You can call the following countries by default:

Instances created in Asia Pacific (Sydney)

You can call the following countries by default:

  • Australia

  • New Zealand

  • United States

Instances created in Asia Pacific (Tokyo)

You can call the following countries by default:

Instances created in EU (Frankfurt) and EU (London)

You can call the following countries by default: