Create an object type mapping in Connect Customer Customer Profiles

An object type mapping tells Customer Profiles how to ingest a specific type of data from a source application—such as Salesforce, Zendesk, or Amazon S3—into a unified standard profile object. You can then display that data (for example, customer address and email) to your agents using the Connect Customer agent workspace.

There are two ways to create an object type mapping:

Connect Customer console: a no-code experience. See Create an object type mapping in the Connect Customer console.
Customer Profiles API: use PutProfileObjectType. For the JSON model, see Field definitions in Customer Profiles object type mappings and Key definitions in Customer Profiles object type mappings.

The topics in this section describe how to create a mapping in the console, generate one with generative AI, and update and validate a mapping over time.

Topics

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Terminology and concepts

Create a mapping (console)