Create an agent assist intent from a Connect Customer instance
You can use the generative AI capabilities powered by agent assist for your bot by enabling the AMAZON.QinConnectIntent in your bot. This is an Amazon Lex built-in intent.
Complete the following steps to enable agent assist.
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Open the bot for which you want to add the AMAZON.QinConnectIntent intent.
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Navigate to the Configuration tab in the bot builder interface.
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Enable the AMAZON.QinConnectIntent intent by setting the toggle to on. The following image shows the location of the toggle.
The agent assist intent toggle is only supported for bots created directly within the Connect Customer admin website. To add Amazon Q capabilities to intents for bots created outside of Connect Customer admin website, use the Amazon Lex console to update the configuration.
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In the Enable agent assist intent dialog box, use the dropdown menu to choose the Amazon Resource Name (ARN) of the agent assist intent.
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Choose Confirm to add AMAZON.QinConnectIntent intent support.
Important
You cannot use AMAZON.QInConnectIntent along with intents without specific utterances such as AMAZON.QnAIntent, AMAZON.BedrockAgentIntent in the same bot locale. For more information, see AMAZON.QinConnectIntent in the Amazon Lex V2 Developer Guide.
