Assign security profile permissions for dashboards in Amazon Connect
To view dashboards, you need to be assigned to a security profile that has either the Access metrics – Access permission or the Dashboards – Access permission. Note the following behavior when you assign these permissions:
-
When Access metrics – Access is selected, the Real-time metrics, Historical metrics, Agent activity audit, and Dashboards permissions are also automatically assigned.
-
When Access metrics – Access is assigned, you have access to all real-time and historical metrics reports and dashboards.
The following image shows the Analytics and Optimization section of the Security profile permissions page. The Access option is selected for Access metrics, Real-time metrics, Historical metrics, Agent activity audit, and Dashboards.
If only Dashboards is selected, you have access only to dashboards and no other analytics pages or reports. The following image shows the Analytics and Optimization section, with only Dashboards – Access selected.
