Opt out of using your data for service improvement in Amazon Connect
When the following Amazon Connect services are enabled, they use your customer's content that you provide to train models and continuously improve your experience:
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Amazon Connect Contact Lens: Your customer's content is stored in DataHub
, a metadata management platform. This data is not used to train the machine learning model. -
Amazon Connect Customer Profiles: Your customer's content is used to train the machine learning model.
-
Amazon Connect forecasting, capacity planning, and scheduling: Your customer's content is used to maintain and improve forecasting models that are powered by machine learning.
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Outbound campaigns with answering machine enabled: Your customer's content is used to maintain and improve the answering machine detection models that are powered by machine learning.
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Amazon Q in Connect: Voice and messaging interactions and your knowledge content are used to train machine learning models.
This data might also be used to improve the quality of these Amazon Connect services. Only
Amazon employees will have access to the data. Your trust, privacy, and the security of
your content are our highest priority, and ensure that our use complies with our
commitments to you. For more information, see Data Privacy FAQ
You can choose to opt out of having your data used to develop and improve Amazon Connect by using an AWS Organizations opt-out policy. For information about how to opt out, see AI services opt-out policies in the AWS Organizations User Guide.
Note
For you to use the opt-out policy, your AWS accounts must be centrally managed by AWS Organizations. If you haven't already created an organization for your AWS accounts, see Creating and managing an organization in the AWS Organizations User Guide.
Opting out results in:
-
No use of your data by AWS for development and improvement.
