Default agent transfer flow in Connect Customer: "Transferring now"
This default transfer flow is what the "from" agent experiences when they transfer a contact to another agent by using Create quick connects in Connect Customer. The "from" agent hears a Play prompt play the message "Transferring now." Then the Transfer to agent block is used to transfer the contact to the agent.
When the contact is transferred, the "to" agent hears the Default agent whisper.
Tip
The Transfer to Agent block is a beta feature and only works for voice interactions. To transfer a chat contact to another agent, follow these instructions: Use contact attributes to route contacts to a specific agent.
For instructions about how to override and change a default flow, see Change a default flow in your Connect Customer contact center.
Tip
Wondering if a default flow has been changed? Use flow version control to view the original version of the flow.
