Default customer whisper flow in Amazon Connect: play
a beep sound
This flow uses a Set whisper flow block to play a message for the customer when the customer and agent are joined. It uses a "beep" sound to notify a customer that their call has been connected to an agent.
Use the Set whisper flow block to override or disable the default customer whisper in a voice conversation.
Important
Chat conversations do not include a default whisper. You need to include a Set whisper flow for default agent or customer whispers to play. For instructions, see Set the default whisper flow in Amazon Connect for a chat conversation.
