Default outbound: "This call is not being recorded" - Amazon Connect

Default outbound: "This call is not being recorded"

This flow is an outbound whisper that manages what the customer experiences as part of an outbound call, before being connected with an agent.

  1. It starts with an optional Set recording behavior block. Then a prompt plays the following message:

    This call is not being recorded.

  2. The flow ends.

  3. The customer remains in the system (on the call) after the flows ends.

For instructions about how to override and change a default flow, see Change a default flow.

Tip

Wondering if a default flow has been changed? Use flow version control to view the original version of the flow.