Default outbound flow in Amazon Connect: "This call is not being recorded"
This flow is an outbound whisper that manages what the customer experiences as part of an outbound call, before being connected with an agent.
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It starts with an optional Set recording behavior block. Then a prompt plays the following message:
This call is not being recorded.
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The flow ends.
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The customer remains in the system (on the call) after the flows ends.
For instructions about how to override and change a default flow, see Change a default flow in your Amazon Connect contact center.
Tip
Wondering if a default flow has been changed? Use flow version control to view the original version of the flow.
