Flow block in Amazon Connect: Disconnect / hang up - Amazon Connect
DescriptionSupported channelsFlow types

Flow block in Amazon Connect: Disconnect / hang up

This topic defines the flow block for disconnecting a contact at the end of a call.

Description

  • Disconnects the contact.

Supported channels

The following table lists how this block routes a contact that is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Email

Yes

Flow types

You can use this block in the following flow types:

  • Inbound flow

  • Customer queue flow

  • Transfer to Agent flow

  • Transfer to Queue flow