Flow block in Amazon Connect: End flow / Resume
Description
Important
The End flow / Resume block is a terminal flow block. It enables you to end a paused flow and return the contact without terminating the overall interaction. However, if you place the End flow / Resume block in an inbound flow or disconnect flow, it functions identically to the Disconnect block, and terminates the contact.
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Ends the current flow without disconnecting the contact.
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This block is often used for the Success branch of the Transfer to queue block. The flow doesn't end until the call is picked up by an agent.
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You also might use this block when a Loop prompts block is interrupted. You can return the customer to the Loop prompts block.
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You can also use this block to end a Paused flow and return the contact without terminating the overall interaction. For example, it's useful in flows where you are pausing and resuming tasks.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Yes |
Flow types
Important
If you place the End flow / Resume block in an inbound flow or disconnect flow, it functions identically to the Disconnect block, and terminates the contact.
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All flows
Properties
The following image shows the Properties page of the End flow / Resume block.
Configured block
The following image shows an example of what this block looks like when it is configured. It does not have any The End flow / Resume termination event branches.
