View an evaluation form audit trail in Amazon Connect - Amazon Connect
Active, Draft, Locked

View an evaluation form audit trail in Amazon Connect

  1. Select the evaluation form that you want to research.

    The evaluation forms page, a box to the left of an evaluation form.

  2. At the bottom of the page, under Example Evaluation, use the dropdown menu to view previous versions, who accessed them, and when. The following image shows an example audit trail.

    An example audit trail for an evaluation.

  3. Optionally, choose one of the forms to open it.

What do Active, Draft, and Locked mean?

An form is in one of the following states:

  • Active. A published version of the form that is available to evaluators.

  • Draft. An inactive, locked version of the form. A draft is unlocked only when you are working on it.

  • Locked. An evaluation form is locked when you activate or publish it. Even after you deactivate the form, it stays locked, and becomes a historical version of the form. However, you can activate the historical version to save it as new version.