Evaluate the performance of your conversational AI
bot in Amazon Connect
Amazon Connect provides graphs and charts so you can evaluate the performance of your bot with metrics that are related to success and failure rates of your bot's interactions with customers. You can also visualize patterns of conversation flows between your bot and customers.
To view analytics for your bot
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Log in to the Amazon Connect admin website at https://
instance name.my.connect.aws/. Use an Admin account or an account that has the following permissions in its security profile:-
Channels and Flows - Bots - View
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Channels and Flows - Bots - Edit
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Analytics and Optimization - Historical metrics - Access
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In the left navigation menu, choose Routing, Flows.
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On the Flows page, choose Bots, choose the bot whose performance you want to evaluate, and then choose Analytics.
The following image shows sample analytics data.
You can use this data to iterate and improve upon your bot to create a better customer experience.
For more information about Lex bot analytics, see Monitoring bot performance in Lex V2.
