Service quotas for manager assistant
The following quotas apply to manager assistant during preview. These quotas may change as the capability matures, so check this page for updates.
Quotas
| Quota | Default value | Scope | Adjustable |
|---|---|---|---|
Maximum message length |
15,000 characters |
Per message |
No |
Request rate |
Subject to the Connect Customer agent assist
|
Per account, per Region |
Yes, through AWS Support |
Chat context |
Responses reflect the recent turns in a chat. In a very long chat, the earliest turns are no longer referenced. |
Per chat |
No |
Behavior when a quota is reached
| Quota reached | Behavior |
|---|---|
Message length (15,000 characters) |
The message box shows a character count, and you cannot submit the message until you shorten it. |
Request rate |
Additional questions are throttled and return a rate limit error. Wait a moment, and then try again. |
Chat context |
Responses no longer reflect the earliest turns in the chat. Provide the relevant context in your next message. |
Request a quota increase
The request rate is the only adjustable quota. Because it is governed by the
Connect Customer agent assist SendMessage service quota, request an increase through AWS
Support rather than in the Service Quotas console. The maximum message length and chat
context quotas are fixed application quotas during preview, and cannot be
increased.
Regional differences
The request rate varies by AWS Region. The maximum message length and chat context behavior are the same in all Regions where manager assistant is available.
