Move an Amazon Connect phone number across instances - Amazon Connect

Move an Amazon Connect phone number across instances

You can move your claimed phone number from one instance or traffic distribution group to another instance or traffic distribution group in the same AWS Region.

Moving a number by using the UpdatePhoneNumber API puts the number in one of the following three states. You can run the DescribePhoneNumber API to determine the status of your number moving process.

  • IN_PROGRESS means a UpdatePhoneNumber operation is still in progress and has not yet completed. You can call DescribePhoneNumber to verify if the previous operation has completed.

  • CLAIMED means the previous UpdatePhoneNumber operation succeeded and the phone number is not available to be claimed by other customers.

  • FAILED indicates that the previous UpdatePhoneNumber operation has failed. It also includes a message that indicates the reason for the failure.