If you're using the CCP that is provided with Amazon Connect, after you enable Amazon Q in Connect, share the following URL with your agents so they can access it:
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https://
instance name.my.connect.aws/agent-app-v2/
If you access your instance using the awsapps.com domain, use the following URL:
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https://
instance name.awsapps.com/connect/agent-app-v2/
For help finding your instance name, see Find your Amazon Connect instance name.
By using the new URL, your agents can view the CCP and Amazon Q in Connect in the same browser window.
If CCP is embedded in your agent's application, see Initialization for CCP, Customer Profiles, and Amazon Q in Connect
For more information about the agent's experience using Amazon Q in Connect, see Search for content using Amazon Q in Connect.
