Assign permissions to manage quick responses
To create and manage quick responses in the Amazon Connect admin website, users need the Content Management security profile permissions. The following image shows these permissions on the Security profiles page.
Following is a description of the Content Management permissions.
-
All – Enables all permissions, but you must have a custom view to enable Access.
-
Access – Grants users access to custom views. This checkbox remains unavailable until you create a custom view.
-
Create – Enables users to create Amazon Q in Connect knowledge bases and quick responses in the Amazon Connect admin website. This setting also enables users to View and Edit. It does not grant permission to delete quick responses.
-
View – Enables users to view quick responses in the Amazon Connect admin website.
-
Edit – Enables users to edit quick responses in the Amazon Connect admin website.
-
Delete – Enables users to delete quick responses in the Amazon Connect admin website.
If you want the same users to add personalized attributes to quick responses, they will also need the Channels and flows, Flows - Publish permission.
For information about adding permissions to an existing security profile, see Update security profiles.
