Sample queue customer flow in Amazon Connect
Note
This topic explains a sample flow that is included with Amazon Connect. For information about locating the sample flows in your instance, see Sample flows in Amazon Connect.
Type: Flow (inbound)
This flow performs checks before placing customer into a queue. Here's how it works:
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The Set working queue block determines which queue to transfer the customer to.
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The Check hours of operation block perform checks to avoid the customer being queued during non-working hours.
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The customer is transferred to the queue if it is within business hours, and the queue can handle this call. Otherwise, the customer is played a message "We are not able to take your call right now. Goodbye." And then the customer is disconnected.
