Time off management

With Amazon Connect time off management capabilities, you can manage agent time off requests that comply with pre-configured regional labor and business rules.

Administrators or managers with the appropriate security profile permissions can configure the time off settings. Amazon Connect automatically approves or rejects requests depending on how you've configured both the time off rules and the daily maximum allowed time off hours.

Supervisors or managers with permissions can view agent time off requests and override automatically approved or rejected time off.