How agents view their schedule in the agent workspace
There are two ways agents can access their schedules:
-
If your organization uses the Amazon Connect agent workspace, agents access their schedule by entering https://
instance name
/connect/agent-app-v2/ into their browser and then choosing the calendar icon. -
If your organization uses the Salesforce CTI, or a custom-built agent desktop, agents access their schedule by entering https://
instance name
/connect/agent-app-v2/scheduling into their browser, logging into Amazon Connect, and then choosing the calendar icon.
Following are steps agents use to view their schedule in the agent application.
-
Log on to the agent workspace using the URL that your admin gives you.
-
Choose the Calendar icon on the application navigation bar to launch the staff schedule manager viewer. Otherwise, the staff schedule manager viewer launches automatically.
The following image shows a sample schedule in the agent workspace.
You can see a daily or weekly view of your schedule.