How agents view their schedule in the agent workspace
There are two ways agents can access their schedules:
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If your organization uses the Amazon Connect agent workspace, agents access their schedule by entering https://
instance name/connect/agent-app-v2/ into their browser and then choosing the calendar icon. -
If your organization uses the Salesforce CTI, or a custom-built agent desktop, agents access their schedule by entering https://
instance name/connect/agent-app-v2/scheduling into their browser, logging into Amazon Connect, and then choosing the calendar icon.
Following are steps agents use to view their schedule in the agent application.
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Log on to the agent workspace using the URL that your admin gives you.
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Choose the Calendar icon on the application navigation bar to launch the staff schedule manager viewer. Otherwise, the staff schedule manager viewer launches automatically.
The following image shows a sample schedule in the agent workspace.
You can see a daily or weekly view of your schedule.
