How agents view their schedule in the Amazon Connect agent workspace - Amazon Connect

How agents view their schedule in the Amazon Connect agent workspace

There are two ways agents can access their schedules:

  • If your organization uses the Amazon Connect agent workspace, agents access their schedule by entering https://instance name/connect/agent-app-v2/ into their browser and then choosing the calendar icon.

  • If your organization uses the Salesforce CTI, or a custom-built agent desktop, agents access their schedule by entering https://instance name/connect/agent-app-v2/scheduling into their browser, logging into Amazon Connect, and then choosing the calendar icon.

Following are steps agents use to view their schedule in the agent application.

  1. Log on to the agent workspace using the URL that your admin gives you.

  2. Choose the Calendar icon on the application navigation bar to launch the staff schedule manager viewer. Otherwise, the staff schedule manager viewer launches automatically.

    The following image shows a sample schedule in the agent workspace.

    A sample schedule in the agent workspace.

You can see a daily or weekly view of your schedule.