Search for quick responses to customers in the Contact Control Panel (CCP)
Use either of the following methods to search for quick responses:
-
Choose the star (
) icon in the rich text toolbar. -
Enter
/#in the box used to compose messages.
Note
-
The star icon only appears when contact is initiated.
-
To see the star icon in CCP, you must have at least 1 activated quick response associated with the current agent routing profile.
The following image shows a quick response found by entering a shortcut
(/#G1) in the agent application.
