Flow block in Connect Customer: Set customer queue flow
This topic defines the flow block for specifying the flow to invoke when a customer is transferred to a queue.
Description
-
Specifies the flow to invoke when a customer is transferred to a queue.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Yes |
Flow types
You can use this block in the following flow types:
-
Inbound flow
-
Transfer to Agent flow
-
Transfer to Queue flow
Properties
The following image shows the Properties page of the Set customer queue flow block.
For information about using attributes, see Use Connect Customer contact attributes.
Configured block
The following image shows an example of what this block looks like when it is configured. It has the following branches: Success and Error.
Sample flows
Connect Customer includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see Sample flows in Connect Customer. Following are topics that describe the sample flows which include this block.
