Flow block in Amazon Connect: Set event flow - Amazon Connect
DescriptionSupported channelsFlow typesPropertiesConfigured blockScenarios

Flow block in Amazon Connect: Set event flow

This topic defines the flow block for specifying a flow to run during an interaction with a contact.

Description

  • Specifies which flow to run during a contact event.

  • The following events are supported:

    • Default flow for agent UI: specifies the flow to be invoked when a contact comes into the Agent Workspace. You can use this event to set up a step-by-step guide to be played to the agent in this scenario.

    • Disconnect flow for agent UI: specifies the flow to be invoked when a contact that is open in the Agent Workspace ends. You can use this event to set up a step-by-step guide to be played to the agent in this scenario.

    • Flow at contact pause: Specifies the flow to be invoked when a contact comes to paused state. For more information, see Pause and resume tasks in Amazon Connect Tasks.

    • Flow at contact resume: Specifies the flow to be invoked when a contact comes to resume from paused state. For more information, see Pause and resume tasks in Amazon Connect Tasks.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Flow types

You can use this block in the following flow types:

  • All flows

Properties

The following image shows the Properties page of the Set event flow block.

The properties page of the Set event flow block.

Configured block

The following image shows an example of what this block looks like when it is configured. It has the following branches: Success and Error.

A configured Set event flow block.

Scenarios

See these topics for scenarios that use this block: