Flow block in Amazon Connect: Stop media streaming
This topic defines the flow block to stop capturing customer audio.
Description
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Stops capturing customer audio after it is started with a Start media streaming block.
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You must use a Stop media streaming block to stop media streaming.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
Yes |
Chat |
No - Error branch |
Task |
No - Error branch |
No - Error branch |
Flow types
You can use this block in the following flow types:
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Inbound flow
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Customer Queue flow
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Customer Whisper flow
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Outbound Whisper flow
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Agent Whisper flow
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Transfer to Agent flow
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Transfer to Queue flow
Properties
This block doesn't have any properties.
Configuration tips
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You must enable live media streaming in your instance to successfully capture customer audio. For instructions, see Set up live media streaming of customer audio in Amazon Connect.
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Customer audio is captured until a Stop media streaming block is invoked, even if the contact is passed to another flow.
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If this block is triggered during a chat conversation, the contact is routed down the Error branch.
Configured block
The following image shows an example of what this block looks like when it is configured. It has the following branches: Success and Error.
Sample flows
Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see Sample flows in Amazon Connect. Following are topics that describe the sample flows which include this block.
Example flow for testing live media streaming in Amazon Connect
