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Create test cases - Amazon Connect Customer
Create test case

Create test cases

Create test case

The following procedure shows how to create a test case.

To create a test case

  1. Open the Amazon Connect console at https://console.aws.amazon.com/connect/.

  2. In the main navigation pane, choose Routing, and then Tests to open the Test case management page to view list of existing test cases.

    Test case management page showing list of test cases with status, channel, and actions columns.

  3. Choose Create Test.

  4. Once a test is saved or published, choose the Details tab to enter basic information about this test case including, name, description, and tags.

    Details tab showing Name, Description , and ARN fields, plus Tags section with Language and Env keys.

  5. On the Settings tab, specify the channel for your test case. The following channels are supported:

    • Voice call – Configure the starting point by specifying the contact flow, incoming phone number, and any contact data to be initialized during test case execution.

    • Chat – Configure the starting point by specifying the contact flow and any contact data to be initialized during test case execution.

    Test settings page showing simulation configuration options including channel, starting point, flow selection, and JSON attributes editor.

  6. Choose the Design tab to design your test.

  7. Choose New interaction to create a new interaction. This represents a simulated interaction with a contact center.

    Designer canvas with New interaction button highlighted in the toolbar.

  8. For each interaction group, specify an observe block to validate the expected interaction from the system with a matching type (Contains and Similarity match). Then, add check or actions blocks if necessary. For more information, see Interaction groups.

    Interaction 1 designer showing an Observe block with a dropdown menu to add check or action blocks.