Search for content using Amazon Q in Connect
Note
Powered by Amazon Bedrock: AWS implements automated abuse detection. Because Amazon Q in Connect is built on Amazon Bedrock, users can take full advantage of the controls implemented in Amazon Bedrock to enforce safety, security, and the responsible use of artificial intelligence (AI).
With Amazon Q in Connect agents can use natural language to search across connected knowledge sources to receive generated recommendations, like actions to take and links to more information.
For example, you can type questions or phrases in the search box (such as, "how long after purchase can handbags be exchanged?") without having to guess which keywords will work. Amazon Q in Connect searches the connected sources, and returns a specific solution generated from your knowledge content along with links to relevant information.
You can search for content at any time: while on a contact, on After Contact Work, or between contacts.
To search for content
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In the search box, type words or phrases in natural language.
The following image shows an example of a natural language query and the solution that is displayed.
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If more information is needed, choose the article that you want to view.
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The article appears in a new tab. For example, the following image shows the Cancellation policy article.
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The list of search results is cleared only after you complete ACW and choose Clear contact, or select the Close icon next to the search box.
