View historical changes to user records - Amazon Connect

View historical changes to user records

  1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account assigned to a security profile that has Users and permissions - Users - View permissions.

  2. In Amazon Connect, on the left navigation menu, choose Users, User management.

  3. On the User management page, choose View historical changes, as shown in the following image.

    The user management page, with an arrow pointing to the View historical changes link.

  4. On the View recent changes for agent page, there is one row for each time a user record was changed. In the following image, there are multiple rows for johndoe because that user record has been updated multiple times.

    To view the past changes for a specific user, choose their user name.

    The View recent changes for agent page, with an arrow pointing to the Resource name.

  5. On the View recent changes for [resource name] page, you can view details about what has been changed in the user record, when, and who made the change, as shown in the following image.

    The View recent change page, a list of recent changes to the user record for John Doe.