View historical changes to user records

Log in to the Connect Customer admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account assigned to a security profile that has Users and permissions - Users - View permissions.

In Connect Customer, on the left navigation menu, choose Users.

On the User management page, choose View historical changes, as shown in the following image.

On the View recent changes for agent page, there is one row for each time a user record was changed. In the following image, there are multiple rows for johndoe because that user record has been updated multiple times.

To view the past changes for a specific user, choose their user name.

On the View recent changes for [resource name] page, you can view details about what changed in the user record, when the change occurred, and who made it, as shown in the following image.