View the import history for your Amazon Connect quick responses - Amazon Connect

View the import history for your Amazon Connect quick responses

Amazon Connect retains import history for the lifetime of your knowledge base. To delete that history, you must use the DeleteKnowledgeBase action to delete the knowledge base.

This topic explains how to use the Amazon Connect admin website to view import histories. To view import histories programmatically, see ListImportJobs in the Amazon Q in Connect API Reference.

To view import history

  1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account assigned to a security profile that has Content Management - Quick responses - View permission.

  2. On the left navigation bar, choose Agent applications, then Quick responses.

    Menu showing "Agent applications" and "Quick responses."

  3. On the Quick responses page, choose the View import history link.