The AWS Service Management Connector enables ServiceNow administrators to add tags (metadata) to provisioned products globally across the scoped app or granularly at the portfolio level. These tags are not visible to end users.
Three tag types are available in this release:
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Generic tags in which the administrator can enter the key and value.
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ServiceNow Request Item tags in which the admin can enter the syntax for Key and Value in the table below.
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ServiceNow table(s) values that end users can select as tags for provisioned AWS resources. This release now enables administrators to identify any ServiceNow tables, such as Cost center or Department, and makes values from that table selectable for end users.
Note
Generic tags (from administrators) and ServiceNow Request Item tags are not viewable by end users.
Key Value Requested Item Number ${REQUEST_NUMBER} User ${USERNAME} Requested for ${REQUESTED_FOR} Opened by ${OPENED_BY}
To add generic AWS tags to Service Catalog provisioned products in ServiceNow
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In the AWS Service Management scoped app, choose Setup, then the Automated Tags module.
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Choose New.
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For Global tags, enter the Key and Value entries and choose Submit.
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For Portfolio tags, deselect Global check. The Portfolio field appears.
Choose the Service Catalog portfolio, enter the Key and Value entries, and choose Submit.
To add in-scope ServiceNow request item AWS tags to Service Catalog provisioned products derived from ServiceNow
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In the AWS Service Management scoped app, choose Setup, then the Automated Tags module.
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Choose New.
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For Global tags, enter the specific Key and Value entries for either User or Request Item Number, and choose Submit.
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For Portfolio tags, deselect Global check. The Portfolio field appears. Select the AWS Service Catalog portfolio, enter the Key and Value entries, and choose Submit.
To add tags to AWS provisioned products from ServiceNow tables and fields that are selectable by end users
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In the AWS Service Management scoped app, choose Setup, then the Automated Tags module.
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Choose New.
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Choose Selectable by End User.
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Choose a table from the dropdown list: Table Name.
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Choose a field from the dropdown list: Table Field.
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[Optional] Add a filter for the table selected using the Table Filter field.
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For Global tags, enter the Key and Value entries and choose Submit.
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For Portfolio tags, deselect Global check. The Portfolio field appears.
Select the AWS Service Catalog portfolio, enter the Key and Value entries, and choose Submit.
The ServiceNow table and field value appear on the AWS Product (ServiceNow catalog item). It is a required value prior to ordering. After product provisioning, you can see in the AWS console that these tags associate with the resource.
