WhatsApp Business messaging capabilities and limitations with Amazon Connect
The WhatsApp Business messaging integration provides the following capabilities:
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Text messages
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Interactive messages. For more information, see Add Amazon Lex interactive messages for customers in chat.
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Messages with rich link previews
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Delivered and read receipts for business messages
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Attachments
Limitations
When integrating WhatsApp Business messaging with Amazon Connect, be aware of the following limitations:
Delivery receipt limitations
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Read receipts for customer messages are not supported.
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Delivery receipts for customer messages are not supported. The delivery receipts that appear in WhatsApp indicate that WhatsApp has received the message, not Amazon Connect.
Text message limitations
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Inbound text messages from customers greater than 1024 characters are not supported.
Unsupported message types
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Inbound contact messages sent by customers are not supported.
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Inbound location messages sent by customers are not supported.
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Reaction messages sent by customers are not supported.
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Reply messages sent by customers are not supported. New message content is delivered without the reply context.
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Receiving message statuses that a message was deleted by the customer is not supported.
Attachment limitations
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All attachments from customers when initiating a new contact or conversation are not supported. Customers can only send attachments during an existing contact.
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Attachments from customers greater than 20MB are not supported.
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Attachments with captions are not supported. Amazon Connect removes any captions and delivers the attachment.
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Sticker attachments are not supported.
