Configuring SaaS product settings in AWS Marketplace - AWS Marketplace
Manage change requestsUpdate product informationUpdate the allowlist of AWS account IDsUpdate product visibilityUpdate pricing termsAdd pricing dimensionsUpdate pricing dimensionsRestrict pricing dimensionsDetermine how buyers will access your productUpdate availability by countryUpdate the refund policy of a productUpdate the end user license agreement (EULA)

Configuring SaaS product settings in AWS Marketplace

After you create a software as a service (SaaS) product in AWS Marketplace, you can modify many of the product settings. The following sections show you how to submit change requests and modify product settings, such as updating pricing details, product visibility, and other settings.

Manage change requests

In a self-service listing, you use a change request to make changes to your product. Your current requests can be found on the AWS Marketplace Management Portal on the Requests tab. You can make new requests through the Request changes dropdown list that is located under the navigation bar.

To create a change request for a SaaS product

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the Products tab, select SaaS from the dropdown list.

  3. After the request is submitted, it begins processing. The change request goes through the following statuses: Under review, Preparing changes, and Applying changes.

  4. When the request's processing is completed, its status changes to one of the following values:

    • Succeeded – This status indicates that your requested change was processed and changes are reflected in the system.

    • Failed – This status indicates that something went wrong with the request and the changes were not processed. If the status is Failed, you can select the request to find Error Codes that provide recommendations on how to correct the issue. You can troubleshoot the errors and create a new request for the change. To make the process faster, you can use a Copy to new request function which copies the details of the Failed request. You can make needed changes and resubmit the request.

Change requests that start with an update will load the current details of the project. Then, you can make updates, which overwrite the existing details. Add and restrict request pairs are specifically for updates that are provisioned after each request succeeds (after you choose Save and exit and Submit actions in the self-service experience). This means existing subscribers can continue to use the product until their subscription or contract ends. However, no new subscribers can be added to a product that is in a Restricted status.

Update product information

After you create your product, you might want to change the information associated with it in AWS Marketplace.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS Products page, on the SaaS products tab, select the product that you want to modify.

  3. From the Request changes dropdown list, choose Update product information.

  4. Update any of the following fields that you want to change:

    • Product title

    • SKU

    • Short description

    • Long description

    • Product logo URL

    • Highlights

    • Product categories

    • Keywords

    • Product video URL

    • Resources

    • Support information

      Note

      For details about the logo format, see Company and product logo requirements.

  5. To update the product information, choose Submit.

  6. Verify that the request appears on the Requests tab with the Under review status. You might need to refresh the page to see your new request.

Update the allowlist of AWS account IDs

You can change the list of AWS account IDs that can view your product in a limited state.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS products page, on the SaaS products tab, select the product that you want to modify.

  3. From the Request changes dropdown list, select Update allowlist. A list shows the AWS account IDs that are currently allowlisted.

  4. In the Allowlisted AWS accounts field, enter the AWS account IDs and separate them using a comma.

  5. To update the allowlist of AWS account IDs, choose Submit.

Update product visibility

To change which buyers can view your Quick Launch experience in AWS Marketplace, you can use Update visibility.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS products page, select the product that you want to modify.

  3. From the Request changes dropdown, choose Update visibility.

    Note

    You can request that the product be moved from a Limited status to a Public status by using this change request. However, the change request must go through an AWS Marketplace Seller Operations team approval process to be moved to Public.

  4. When you publish to public, you'll provide the actual price for your product. This price will be applied after your listing is approved for public visibility.

  5. To submit your request for review, choose Submit.

  6. Verify that the Requests tab shows the Request status as Under review. When the request completes, the status becomes Succeeded.

Update pricing terms

To change the pricing per dimension on your SaaS product, use Update pricing terms.

Note

A pricing increase for any dimension results in the pricing update option being unavailable for at least the next 90 days. If updating both a price decrease and an increase, update the price decrease first.

  1. Open the AWS Marketplace Management Portal and sign in to your seller account.

  2. From the SaaS Products page, on the SaaS products tab, select the product that you want to modify.

  3. From the Request changes dropdown list, select Update public offers, and then select Update pricing terms.

  4. Current pricing is pre-filled in the fields. You can delete the current price, and then add your new price.

  5. To submit your request for review, choose Submit.

  6. Verify that the Requests tab shows the Request status as Under review. When the request completes, the status will update to Succeeded or Failed.

Add pricing dimensions

You can add a dimension that you want to use to charge your product. A dimension is the foundational unit of measure that your buyer is charged for when using your product.

Note

To update the name or description of an existing pricing dimension, see Update pricing dimensions.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS Products tab, select the product that you want to modify.

  3. From the Request changes dropdown, choose Update pricing dimensions and then Add pricing dimensions.

  4. Provide a dimension API identifier, display name, and description to add a new dimension to your product, and then choose Next.

    Note

    The API identifier and name must be unique across all dimensions. You can't change the API identifier and unit after the dimension is created.

  5. Define the prices for each dimension you've added, and then choose Next to review your changes.

    Note

    You can only add dimensions for the pricing model selected for your product (for example, contract, usage, or contract with consumption). For limited products, the prices for the newly added dimensions are set to $0.01. You can update the prices when the product is ready for public visibility.

  6. Choose Submit to submit your request for review.

  7. In the Requests tab, verify that the request status is Under review. When the request is complete, the status changes to Succeeded.

Update pricing dimensions

You can update a dimension that you want to use to charge your product. A dimension is the foundational unit of measure that your buyer is charged for when using your product.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS Products tab, select the product that you want to modify.

  3. From the Request changes dropdown, choose Update pricing dimensions and then Update dimension information.

  4. Find the dimension you want to update, and then choose the name or description.

  5. Provide the new name or description, and then choose the checkmark to confirm your update. The dimension name must be unique.

  6. Choose Submit to submit your request for review.

  7. In the Requests tab, verify that the request status is Under review. When the request is complete, the status will change to Succeeded.

Restrict pricing dimensions

You can restrict a dimension that is currently listed in the product. This request removes the selected dimension from the product.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS Products tab, select the product that you want to modify.

  3. From the Request changes dropdown, choose Update pricing dimensions and then Restrict pricing dimensions.

  4. For limited and public products, you'll be prompted to contact the AWS Marketplace Seller Operations team using the Contact Us button. Using the form, provide details for the dimensions you want to remove from your product listing.

Determine how buyers will access your product

You can choose one of the following options for how customers can access your product:

  • Update the SaaS URL fulfillment option – Customers use a URL for the site that they are redirected to after subscribing to your product in AWS Marketplace.

  • Configure Quick Launch – Customers use a simplified process to configure and launch your product. You can complete this configuration for existing products with either Limited or Public visibility.

Update the SaaS URL fulfillment option

To update the URL that is used to fulfill your SaaS product, use the Update fulfillment options tab.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS Products page, on the SaaS products tab, select the product that you want to modify.

  3. From the Request changes dropdown list, select Update public offers, and then select Edit default fulfillment URL.

  4. In the Fulfillment URL field, enter the new URL for the SaaS product fulfillment option.

  5. To submit your request for review, choose Submit.

  6. Verify that the Requests tab shows the Request status as Under review. When the request completes, the status will update to Succeeded or Failed.

Configure Quick Launch

SaaS products listed in AWS Marketplace often require AWS resources to be deployed in the subscribing buyer's account (for example, IAM roles). Quick Launch allows you to provide your buyers with guided, step-by-step instructions and resource deployment using AWS CloudFormation templates. Buyers use the CloudFormation templates to configure and launch products. To learn more about the Quick Launch configuration process, see the Enable SaaS Quick Launch lab.

To configure a Quick Launch experience that customers can use to launch your SaaS product, use the Fulfillment options tab.

  1. From the SaaS Products page, on the SaaS products tab, select the product that you want to modify.

    Note

    To configure the Quick Launch experience, the product must have either Limited or Public visibility.

  2. On the product detail page, choose the Fulfillment options tab.

  3. For Quick Launch, choose the Activate and configure button.

  4. For Account login details, provide a URL for your site where the buyer can log in or create an account. This URL opens a new tab in the buyer experience. Buyers then log in or create an account and return to AWS Marketplace to launch the template.

  5. Create an AWS CloudFormation template.

    Tip

    Follow the AWS Well-Architected Framework when creating your AWS CloudFormation template that deploys resources into the buyer's AWS account. For more information and resources, AWS Well-Architected and read the AWS Well-Architected Framework.

    For AWS CloudFormation template, choose the Add AWS CloudFormation template button and provide the following information:

    • Title – Provide the name of your CloudFormation deployment.

    • Description – Provide a description of the template.

    • Stack name – Provide a name for the stack. This name is the stack name for the buyer in CloudFormation.

    • CloudFormation template URL – Provide the Amazon Simple Storage Service (Amazon S3) URL for the template. AWS will review this template, and AWS will provide the final template URL.

      Note

      To simplify the launch process for your customers, we suggest minimizing the number of templates that are associated with your configuration process. Ideally, you want one template that deploys the resources needed to use the product. For questions related to your CloudFormation template, contact your AWS Marketplace business development partner or the AWS Marketplace Seller Operations team.

    • Required IAM permissions – Provide the permissions that are required to deploy the CloudFormation template. If you want to share deployment parameters, which are stored as secrets in AWS Secrets Manager for the buyer, your policy must include the following actions:

      • secretsManager:ListSecrets

      • secretsManager:DescribeSecret

      • secretsManager:ReplicateSecretToRegions

      • secretsManager:GetSecretValue

      Note

      If your product requires seller-provided CloudFormation deployment parameters (for example, API keys and external IDs), use the PutDeploymentParameter operation to share the parameter with your customers. For more information, see PutDeploymentParameter in the AWS Marketplace Deployment Service API Reference.

  6. (Optional) For Manual configuration instructions, provide instructions for buyers who want to configure your product manually. Consider including links to your product's onboarding guide and documentation.

  7. For Launch details, provide the URL where buyers will access the product after the CloudFormation stack has been deployed.

  8. (Optional) For Allowlisted accounts for Quick Launch, provide a comma-separated list of AWS accounts that can view the Quick Launch experience with Limited visibility.

  9. Choose the Submit button. The Quick Launch experience will have Limited visibility, meaning it will only be visible to your account and allowlisted accounts. With Limited visibility, you can test your configuration using the Configure and launch page after subscribing to your product and choosing the Set up your account button.

  10. When you're ready, you can publish the Quick Launch experience in the AWS Marketplace catalog. Use the Update Quick Launch visibility button on the Fulfillment options tab on the product detail page.

    When you change the visibility to Public, the AWS Marketplace Seller Operations team will review the configuration, conduct buyer testing, and publish the experience.

    Note

    If you need support as you enable the Quick Launch experience, contact the AWS Marketplace Seller Operations team.

Update availability by country

You can define the countries in which your product can be offered.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS Products tab, select the product that you want to modify.

  3. From the Request changes dropdown, select Update public offer and then choose Update availability by country.

  4. Choose one of the following options:

    • All countries – Available in all supported countries.

    • All countries with exclusions – Available in all supported countries except in selected countries.

    • Allowlisted countries only – Specific list of countries where the product is available.

  5. Choose Submit to submit your request for review.

  6. In the Requests tab, verify that the request status is Under review. When the request is complete, the status will change to Succeeded.

Update the refund policy of a product

You can update the refund policy for your product by using Update refund policy.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS Products page, on the SaaS products tab, select the product that you want to modify.

  3. From the Request changes dropdown list, select Update public offer, and then select Update refund policy.

  4. The current refund policy details are provided in the text box. Review and modify the details as you want. Submitting the request overwrites the current refund policy.

  5. To submit your request for review, choose Submit.

  6. Verify that the Requests tab shows the Request status as Under review. When the request completes, the status will update to Succeeded or Failed.

Update the end user license agreement (EULA)

You can update your EULA for new users subscribing to your product.

  1. Open the AWS Marketplace Management Portal, and sign in to your seller account.

  2. From the SaaS Products tab, select the product that you want to modify.

  3. From the Request changes dropdown, choose Update public offer and then Update EULA.

  4. You can choose the Standard Contract for AWS Marketplace (SCMP) or submit a custom EULA. For a custom EULA, you must provide an Amazon Simple Storage Service (Amazon S3) URL for the contract. Your Amazon S3 bucket must be publicly accessible.

  5. Choose Submit to submit your request for review.

  6. In the Requests tab, verify that the request status is Under review. When the request is complete, the status will change to Succeeded.