[O.CM.8] Hold operational review meetings for data transparency

Category: RECOMMENDED

Operational review meetings are regular gatherings where teams from across the organization come prepared with an operational dashboard that showcases telemetry data, performance metrics, and other insights into operations for their products. The aim is present to the broad audience to share and gain different perspectives on changes in the data, whether it is a spike, dip, or trend. This promotes a culture of transparency, preparedness, and continuous improvement throughout the organization.

Amazon implements this by holding weekly Ops review meetings and using the spinning wheel as a random selection method for which team will present. The randomness of the selection ensures that each team comes prepared, as any team can be called upon to present. When presenting, teams must be capable of deep diving into the data, explaining root causes behind notable data changes, and articulating the steps taken or planned to rectify any anomalies. This pushes teams to maintain high-quality operational dashboards that reflect the real-time health and performance of their services.

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