describeContact

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified contact.

Use cases

Following are common uses cases for this API:

• Retrieve contact information such as the caller's phone number and the specific number the caller dialed to integrate into custom monitoring or custom agent experience solutions.

• Detect when a customer chat session disconnects due to a network issue on the agent's end. Use the DisconnectReason field in the ContactTraceRecord to detect this event and then re-queue the chat for followup.

• Identify after contact work (ACW) duration and call recordings information when a COMPLETED event is received by using the contact event stream.

Important things to know

• SystemEndpoint is not populated for contacts with initiation method of MONITOR, QUEUE_TRANSFER, or CALLBACK

• Contact information remains available in Amazon Connect for 24 months from the InitiationTimestamp, and then it is deleted. Only contact information that is available in Amazon Connect is returned by this API.

Endpoints: See Amazon Connect endpoints and quotas.