You can use the Support App in Slack API to manage your support cases in Slack for your AWS account. After you configure your Slack workspace and channel with the Support App, you can perform the following tasks directly in your Slack channel:
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Create, search, update, and resolve your support cases
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Request service quota increases for your account
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Invite AWS Support agents to your channel so that you can chat directly about your support cases
For more information about how to perform these actions in Slack, see the following documentation in the AWS Support User Guide:
You can also use the AWS Management Console instead of the Support App API to manage your Slack configurations. For more information, see Authorize a Slack workspace to enable the Support App.
Note
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You must have a Business or Enterprise Support plan to use the Support App API.
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For more information about the Support App endpoints, see the Support App in Slack endpoints in the AWS General Reference.
This document was last published on April 9, 2025.
