Visualizations in manager assistant
Manager assistant can generate visualizations to help you understand metric trends and patterns. When you ask a question about your contact center data, manager assistant can supplement the response with an interactive chart or table that is rendered in the chat panel.
Supported visualizations
-
Line charts – for trends and time-series data, such as average handle time over the past two weeks.
-
Bar charts – for categorical comparisons, such as contacts handled by queue. Bar charts support multiple series, stacked bars, and horizontal orientation.
-
Mixed line and bar charts – for combining a metric with a reference line, such as contacts handled per day as bars with average handle time as a line on the same chart.
-
Area charts – for cumulative volume over time, such as contact volume per day for the last two weeks.
-
Pie charts – for distributions across categories, such as contacts by channel.
-
Tables – for detailed breakdowns with labeled, sorted columns, such as per-agent metrics.
Request a visualization
You can request your data in a specific visual format, or let manager assistant select the format. For example:
-
Show me contacts handled by queue today in a bar chart.
-
Chart the average handle time trend for this week as a line chart.
-
Give me a pie chart of contact volume by channel.
-
Plot service level by day against an 80 percent target line.
Modify a visualization
Generated visualizations are part of the chat, so you refine them the same way that you
refine any other response: by continuing the chat. Responses reflect the visualization
that was last rendered, so follow-up requests such as that
chart or the table above work as expected. You can
make the following types of changes:
-
Change the chart type – for example,
Show me that in a bar chart instead. -
Change formatting and layout – for example,
Make it taller. -
Refine the data – for example,
Only show the top 5 queues, orBreak that down by channel instead. -
Add reference points – for example,
Add the target service level as a line.
Update a previously generated visualization
You can request a refresh of a previously generated visualization with new data or parameters. Manager assistant updates the existing visualization in place instead of creating a duplicate. For example:
-
Refresh that chart with the latest data.
-
Show the same chart for last week instead of today.
-
Change the date range to the last 30 days.
-
Update the table to include contacts handled as a column.
